ceo13 Privacy Policy

ceo13 ("we", "our", "platform") is a trusted online gaming service provider. This privacy policy ("policy") explains how we collect, use, store, and protect personal information gathered when you use the ceo13.cam website and related services ("services").

By using our services you consent to the processing of your information in the manner described in this privacy policy. If you disagree with any terms of this policy, please stop using our services.

ceo13 uses SSL encryption technology to keep your information safe and to ensure fair play. We treat your privacy as our top priority and do not share your information with any third party without authorisation.

ceo13 collects various types of information to operate its services. The categories below describe this information in detail.

2.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address
• Government-issued identity document details (for KYC verification)
• Financial transaction details (bKash, Nagad, Rocket account numbers)
• Any information you voluntarily provide in support requests

2.2 Automatically Collected Information

When you browse our website, the following information is collected automatically:

• IP address and device identification details
• Browser type, version, and operating system
• Time of entry and exit on our site
• Pages visited and time spent on them
• Referral URL (the site you came from)
• Gaming activity logs and transaction history

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies. Details are described in Section 5.

ceo13 uses collected information only for lawful and necessary purposes. Our purposes for use are listed below:

3.1 Account and Service Management

• Creating, verifying, and managing your account
• Ensuring age verification (for users aged 21 and above only)
• Processing deposit and withdrawal transactions
• Distributing bonuses, promotions, and rewards
• Providing gaming services without interruption

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Following KYC procedures to prevent money laundering and terrorist financing
• Detecting and closing multiple accounts
• Ensuring the overall security of the platform

3.3 Customer Service and Support

• Answering your questions via 24/7 live chat
• Resolving your complaints and requests by email
• Sending urgent account-related notifications

3.4 Service Improvement

• Analysing and improving the user experience
• Introducing new games and features
• Sending relevant offers and promotions (with your consent)

ceo13 never sells your personal information or discloses it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

4.1 With Service Partners

Only the necessary information is shared with trusted partners involved in payment processing (bKash, Nagad, Rocket), technology services, and cloud hosting. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to applicable laws in Bangladesh, court orders, or lawful requests from law enforcement agencies. In such cases we will disclose only the minimum information necessary.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified in advance in such cases.

ceo13 uses cookies to improve your browsing experience and ensure the functionality of its services.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They maintain your login session, ensure security, and help prevent fraud. These cookies cannot be disabled.

5.2 Performance Cookies

These cookies help us analyse which parts of the site are used most and how users navigate the site. This information is anonymous and aggregated.

5.3 Cookie Controls

You can block or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the site.

We have put in place industry-standard technical and administrative measures to protect your information. ceo13 provides the following safeguards as a secure and reliable platform:

6.1 Technical Safeguards

• SSL/TLS encryption used for all data transmission
• AES-256 encryption for stored data
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Server maintenance in secure data centres
• Two-factor authentication (2FA) support

6.2 Administrative Safeguards

• Only authorised staff can access personal information
• All staff receive training on data protection
• Data access logs are maintained and monitored
• A data breach response plan is in place

6.3 In the Event of a Data Breach

If a data breach occurs, we will immediately notify affected users and investigate the incident to take the necessary steps. We acknowledge that no system is completely secure, but we are always committed to keeping risk to a minimum.

ceo13 retains your information only for as long as it is necessary. The retention policy for different types of information is described below:

7.1 Active Account Data

While your account is active, we retain all relevant information. This includes account details, transaction history, gaming activity logs, and communication records.

7.2 After Account Closure

After your account is closed, financial transaction records and KYC information are retained for the period required under anti-money laundering regulations. Other personal information is deleted or anonymised as quickly as possible.

7.3 Legal Hold

In the case of ongoing legal proceedings or investigations, relevant information may be retained until the matter is resolved.

As a ceo13 user, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information we hold about you. To make this request, email [email protected].

8.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you can contact us to have it corrected. Keeping accurate information is important for both of us.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. You can unsubscribe from marketing communications at any time.

8.5 Right to Data Portability

You may request the information we hold about you in a structured, machine-readable format.

ceo13 is strictly for those aged 21 and above only. We do not knowingly collect information from or provide services to minors in any way.

Age is verified during the registration process. If we learn that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If you know that a minor is using our platform, please let us know at [email protected]. To learn more about responsible gaming, please visit our Responsible Gaming page.

ceo13 reserves the right to update or change this privacy policy as needed. If any significant changes are made, we will notify you in the ways described below:

• The "Last Updated" date on this page will be changed
• Email notifications will be sent to registered users for major changes
• A notification may be displayed when logging into the site

Continued use of our services after changes will indicate that you have accepted the updated policy. If you do not agree with the new policy, the option to close your account is always available.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the methods listed below. We are committed to responding to your message as quickly as possible.

You can also visit our About Us, Terms & Conditions, and Responsible Gaming pages to learn more.