ceo13 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between ceo13 ("Platform", "we", "us") and users. ceo13 is an online gaming and entertainment platform that provides slot games, live casino, sports betting and other gaming services to users in Bangladesh.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply. These should be read together, and in all matters these Terms shall take precedence.

ceo13 reserves the right to modify these Terms at any time. Changes take effect as soon as they are published on the platform. It is the responsibility of users to review these Terms regularly.

To use the ceo13 platform, you must meet the following conditions:

• You must be at least 21 years of age or older. This platform is open only to those aged 21 and above.
• You must provide accurate personal information and may not register using another person's identity.
• One person may operate only one account.
• The platform may not be used from regions where online gaming is legally prohibited.
• Officers, employees of ceo13 or their immediate family members may not participate in promotional offers.

For age verification purposes, ceo13 may request a national identity card or other valid identification document at any time. If accurate information is not provided, the account may be temporarily or permanently closed.

3.1 Registration Process

To open an account on ceo13, you must provide accurate and complete information. ceo13 reserves the right to cancel an account if any false or misleading details are found in the information provided at the time of registration.

3.2 Password and Account Security

It is your responsibility to keep your account login details completely confidential. Sharing your password with any third party is strictly prohibited. If you suspect unauthorized access, you must notify our support team immediately. ceo13 is not responsible for unauthorized use of an account.

3.3 Account Verification (KYC)

As part of account verification, the following documents may be requested:

• Copy of National Identity Card (NID) or passport
• Recent utility bill or document proving address
• Screenshot proving ownership of the payment method

Withdrawal facilities may be limited until verification is complete.

4.1 Deposit Rules

The following conditions apply when depositing funds on ceo13:

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposits may only be made from a payment account registered in your own name.
• Deposits made through third parties are not accepted and any such deposited funds will be returned.

4.2 Withdrawal Rules

The following policy applies for withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawal processing generally takes between 15 minutes and 2 hours.
• Withdrawal requests are accepted only from verified accounts.
• Withdrawals may be delayed if bonus wagering requirements have not been met.
• Withdrawals may be suspended if money laundering or fraud is suspected.

4.3 Currency and Conversion

All transactions on ceo13 are completed in Bangladeshi Taka (BDT / ৳). If any conversion fee applies, it will be clearly communicated before the transaction.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The following conditions must be met to receive this bonus:

• A wagering requirement of 25 times (25x) the bonus amount must be met.
• Withdrawals may not be made before the wagering requirement is fulfilled.
• The bonus is applicable only once and may only be used on one account.
• ceo13 reserves the right to modify or withdraw bonus offers at any time.

5.2 Ongoing Promotions

From time to time, ceo13 offers special promotions and deals. Each offer has its own terms and conditions, which are clearly stated on the promotion page. In the event of any dispute, the promotion-specific terms and conditions shall take precedence.

5.3 VIP Program

The ceo13 VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback and other benefits are available at each level. ceo13 reserves the right to modify the terms of the VIP program.

6.1 Fair Play

ceo13 is committed to ensuring a safe and fair platform. All games are sourced from reliable technology providers and operated in compliance with SSL encryption and fair play standards.

6.2 Game Results

Game results are determined by a Random Number Generator (RNG). If the outcome of a game becomes uncertain due to a technical error, ceo13 reserves the right to void that round and refund the amount wagered.

6.3 Betting Limits

Each game has a set minimum and maximum bet limit, which is displayed in the game interface. Specific betting limits may apply when playing with bonus funds.

6.4 Disconnection

If the internet connection is lost during a gaming session, the system automatically saves the session. The correct balance will be displayed in the user's account once they reconnect.

The following activities are strictly prohibited on the ceo13 platform:

• Operating multiple accounts or using a third party's account.
• Playing games using automated bots, scripts or software.
• Applying deliberate strategies to exploit the bonus system (bonus abuse).
• Attempting any form of fraud, deception or money laundering.
• Intentionally exploiting system vulnerabilities or errors.
• Harassing or disturbing other users through the platform.
• Conducting transactions under a false identity or using another person's information.

Engaging in any of these prohibited activities will result in immediate account closure and the associated balance may be forfeited.

8.1 Rights of ceo13

ceo13 reserves the right to suspend or close an account without prior notice in the following circumstances:

• Violation of any part of these Terms.
• Evidence of fraudulent or deceptive activity.
• Failure to verify identity correctly.
• At the direction of legal or regulatory authorities.

8.2 Closure at User Request

You may request the closure of your account at any time. Once any pending bets are settled, the valid balance will be returned. A self-exclusion option is also available for responsible gaming purposes.

ceo13 is committed to responsible gaming. We believe that gaming is a form of entertainment — not a source of addiction. The following tools are available to you:

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Session Time Limits: Set a maximum time for a single session.
• Self-Exclusion: Temporarily close your account for a set period of time.
• Permanent Closure: Permanently close your account to stop gaming for good.

If you are experiencing gaming problems, contact our 24/7 live chat support. For more information, visit our Responsible Gaming page.

ceo13 is committed to protecting your personal information. Our platform uses SSL encryption technology to keep all your information and transactions secure.

We never sell your information to third parties. Information may be shared with trusted partners only when necessary to provide the service.

To learn more about data protection, please read our Privacy Policy page.

To the extent permitted by law, ceo13 bears no liability for the following:

• Interruption to a gaming session due to loss of internet connection or technical issues.
• Losses caused by errors in third-party software or services.
• Unauthorized access to an account resulting from the user's own negligence or use of an unsecured device.
• Financial losses resulting from gambling losses — this is a normal risk of gaming.

ceo13 never guarantees winnings in gaming. Gaming always carries financial risk and the user consciously accepts that risk.

ceo13 reserves the right to update or modify these Terms at any time. For significant changes, users will be given advance notice by email or through the platform.

Continuing to use the platform after changes take effect will be considered acceptance of the new Terms. Please visit this page regularly.

If you have any questions or complaints about these terms, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (in Bengali)

Our support team is available around the clock according to Bangladesh Standard Time (BST, UTC+6).

For more information, visit our FAQ page and About Us page.